IT Systems Engineer

IT Systems Engineer

Posted: June 2020

Are you an outgoing, proactive doer who excels at solving complex problems? Do you thrive when quickly tackling a variety of issues and challenges? Are you an analytical person who understands data and executes with a high level of detail and precision? Do you quickly become an expert in any subject matter you’re working with and follow through with tasks efficiently? And finally, are you adept at navigating between different clients quickly and professionally?

You may be a great fit to be our next concierge-level IT systems engineer who helps customers worry less about issues and focus more on their work.

We believe that improperly managed technology creates stress and interferes with a company’s best work. Our mission is to enthusiastically provide concierge-level IT support so every client personally feels confident and can succeed in business.

We are looking for a key player who values personal and professional growth and who can use a diverse technology skillset to continue delivering our mission.

What You’ll Do:

  • Provide concierge-level direct support to clients.
  • Own support requests from initiation to resolution.
  • Support other team members on cross-functional projects.
  • Contribute ongoing documentation to our core library.
  • Manage small projects using IT-related project management principles.
  • Assist with internal growth and development projects as part of our business operating system.
  • Continually improve personal and professional skills to support the company mission and culture.

Knowledge, Skills, and Abilities:

We value experience over education and ingenuity over certifications (but we’re cool with those too). People skills are greater than the ability to quote the 7 layers of the OSI reference model. That said, we do have some specific skill areas that the right candidate will need to have.

Required Skills:

  • 4+ years general level 2 IT experience
  • Office 365 Administration experience (certifications ideal)
    • Multi-factor authentication
    • SharePoint
    • OneDrive, syncing, collaboration
    • SharePoint sites, security groups, permissions
    • Migrations to Office 365
  • Microsoft Exchange experience 
    • Mailboxes, resources
    • Mail flow rules, connectors, policies
  • Active Directory 
    • User account management
    • Group policies
    • Windows folder redirection
  • Windows 10 Pro management
  • Windows Server Administration 2012 and newer
  • Mac OS X experience
  • PowerShell
  • Networking fundamentals
  • Network printer fundamentals
  • Microsoft Office power user
    • Office online collaboration
    • Office add-ins
    • Online storage locations
  • Common database fundamentals
  • Common business applications
    • QuickBooks
    • Sage 50
    • Adobe Acrobat / Creative Suite

Highly-Desirable Skills:

  • Advanced networking 
    • VLANs, routing, switching, wireless optimization
  • Advanced Office 365 Administration
    • Power Automate Flows
    • Power BI
    • Security and Compliance
    • Azure AD security and access
    • Microsoft InTune
  • Single sign-on providers
    • SAML/OpenID fundamentals
    • Duo/OneLogin/LastPass Authenticator
  • Mobile device management (MDM) platforms
    • iOS restrictions 
    • Android management
    • Chrome OS restrictions
  • An understanding of IT project management approaches
    • Kanban/Agile/DevOps

Personal Profile

To deliver a concierge-level customer experience, it is important to us to first be healthy, professional people who truly care about customer experience excellence. Technical requirements are expected in the industry, but a delightful experience differentiates us. With that in mind, here are some of the things we’ve found make a great fit in our service delivery culture.  

Required Attributes:

  • Unending curiosity.
  • Voracious appetite for learning and exploration.
    • Able to function in the creating/synthesis level of learning.
  • Recognizable emotional intelligence
    • Empathy, humility, psychological development
  • Alignment with our values
    • Guy in the chair
    • Humility
    • Ownership
    • Belay
    • Positive
  • Excellent written and verbal communication skills - working with clients in person is critical.

Highly-Desirable Attributes:

  • Smells good.
  • Loves puns. 
  • Great hair. 
  • Ability to understand tongue-in-cheek.

About Ascend Technology Group:

We are a managed services provider in Omaha, Nebraska, serving the Omaha metro area since 2005. We are a team of seven—internally known as the A Team—and we are a family. We love our work but we prioritize the important things in life. We serve our clients well and we value each relationship we’ve built. Our average client relationship is over 8 years!  

  • Family first, work fifth (or in some cases sixth or seventh). 
  • Faith matters. A lot.
  • We own things – our mistakes, our successes, our work, and really cool tech tools. 
  • Joy. Lots of joy. And flying monkeys. (And inside jokes.)
  • We improve, and then we improve again. 

If this opportunity appeals to you, and if you are interested in the growth and advancement opportunities a growing company, we’d love to hear from you. We compensate well based on experience.

Here’s what you can do:

  1. Fill out our survey.
  2. Then send us your resume and cover letter explaining why we’d be crazy to not have you on our team.

We can’t wait to connect.

formerly innovation5 technologies
desktop linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram