Posted: April 2022
Are you an outgoing, proactive doer who excels at solving complex problems? Do you thrive when quickly tackling a variety of issues and challenges? Are you an analytical person who understands data and executes with a high level of detail and precision? Do you quickly become an expert in any subject matter you’re working with and follow through with tasks efficiently? And finally, are you adept at navigating between different clients quickly and professionally?
You may be a great fit to be our next IT Help Desk Engineer who helps customers worry less about issues and focus more on their work.
We believe that improperly managed technology creates stress and interferes with our best work. Our mission is to enthusiastically provide high touch IT support so every client personally feels confident and can succeed in business.
We are looking for an experienced IT engineer who values personal and professional growth and who can use a diverse technology skillset to continue delivering our mission.
What You’ll Do:
Knowledge, Skills, and Abilities:
We value experience over education and ingenuity over certifications (but we’re cool with those too). People skills are greater than the ability to quote the 7 layers of the OSI reference model. That said, we do have some specific skill areas that the right candidate will need to have.
To deliver a concierge-level customer experience, it is important to us to first be healthy, professional people who truly care about customer experience excellence. Technical requirements are expected in the industry, but a delightful experience differentiates us. With that in mind, here are some of the things we’ve found make a great fit in our service delivery culture.
About Ascend Technology Group:
We are a managed services provider in Omaha, Nebraska, serving the Omaha metro area since 2005. We are a team of eight—internally known as the A Team—and we are a family. We love our work but we prioritize the important things in life. We serve our clients well and we value each relationship we’ve built. We are proud to be the most loved MSP in Omaha! (per Google reviews)
If this opportunity appeals to you, and if you are interested in the growth and advancement opportunities a growing company, we’d love to hear from you. We compensate well based on experience.
Here’s what you can do:
We can’t wait to connect.