Ascend has been our IT company for several years. They are always quick to respond, very knowledgeable, and super helpful. Each person I’ve spoken with genuinely seems to love the job.
Ascend provides professional services "with a heart." They are very good at fixing your broken technology, but they also genuinely care about the success of their clients. The desire to make technology work for your business is mixed with a great set of company values. They care about each other, their clients and ongoing learning/excellence in their field. I am grateful for their support and friendship!
Ascend Technology Group is the best managed IT services I've ever worked with. They are an amazing backup to my small IT department and I always have the piece of mind that they will be able to solve anything I can't, or take things off my plate if I don't have time.
I worked with three different Ascend professionals in the course of getting everything set up (only because I am particular about certain things). Every single one of them was responsive, knowledgeable, quick, and generally proficient in their various capacities. I've interacted a LOT of IT people through my career. Troy, Nathanael, and Cody (apologies if misspelled) were top tier in their roles for understanding my needs, getting the job done, and equipping me with what I needed to know. Glad to have people like that watching my back.
Roy provided me with prompt, excellent service to solve my issue! Thank you!
"Experience unparalleled responsiveness with Ascend. Ascend has an exceptional customer service team that is dedicated to promptly addressing every request. You can count on their knowledgeable and efficient staff to deliver excellence every step of the way!"
Couldn't imagine starting or running a business without them. Professional, knowledgeable and without a doubt incredibly patient with those of us who need a little extra help in the tech realm! What's a DDR5? Yeah, I don't know either, but they do. Was he in Star Wars? See what I mean? Just let them handle all that so you can run your business.
The staff at Ascend is always pleasant and helpful in every situation that I have been faced with, plus they are timely in their response and expedient in their resolve.
Professional, accurate, timely, and pleasant technical support. I have never had a poor or mediocre service experience over the past (nearly) 5 years. I can't imagine our organization without Ascend Technology Group as a partner.
Very Knowledgeable , Responsive and Personable group! So Helpful and Professional!
Everyone there is so nice and always has a fix for any issue we have. They are very timely on responses!
Effective communication is key, and this has been done in every encounter. The staff is friendly and knowledgeable. We haven't had too many complications yet where we have needed to reach out for tech support but have been trained on how to get the help we need in the quickest way. Thanks Ascend for being top notch!
The Ascend team is always on the spot, friendly, patient, and willing to go the extra mile to see to a resolution!
Ascend Technology Group is a fantastic IT services partner for our business. Highly recommend!
Ascend did a full overhaul of our internet and wifi systems. The service was done quickly, did not cause any business interruptions and the whole team was very professional! I highly recommend their service.
If you want things done right, efficiently, thoroughly, and well, call Ascend. If not, don't bother! Great team!
The Ascend technology group have been extremely nice and helpful with setting everything up for me. They are extremely fast with responding to created tickets and then go above and beyond to solve an issue. I have dealt with Ken multiple times now and each time he was really nice, professional and fixed issues I didn't even notice.
You know its a great company when you call late in the day to get in help recovering a corrupted file that you spent your days work on and the president of the company picks up your ticket to help you out. Thank you John Gerdes.
I reached out to the team at Ascend late on a Friday afternoon with a security questionnaire that a client was requiring. I didn't understand many of the questions they asked and clearly didn't know the answers. The Ascend team had the questionnaire completed and turned in for me before I opened my email on Saturday morning! Always above an beyond is all I can say!
Ascend has been amazing to work with. They are very knowledgeable and helped with our transition to Microsoft Teams and coming up with a plan for long term IT needs and goals.
Ascend has been a pleasure to work with on many projects and they are knowledgeable always treats our clients fairly and do a wonderful job.
I was able to set up an appointment time that worked best with my schedule. Seth was very patient and continued to work on the task until my problem was resolved. I'm glad I can always depend on Ascend to help me work smarter, not harder, by making sure I have the business tools I need!
Ascend has a great team of people who handle all your technology needs so you can worry about the other things that matter. Many of us know enough about technology to be dangerous but they can upgrade, manage, troubleshoot, equip, and coach you into technology proficiency.
As a newer business, we needed a tech company who listened to us to determine what we needed to protect our company. Ascend did that and more. They offered us options and educated us on what services we didn't even know we needed. They are incredibly responsive and knowledgeable. We couldn't be happier with their service. If you are a small business, you need to utilize Ascend for your technical needs. You will NOT be disappointed.
Ascend has been an incredible asset to our non-profit! They have helped us immensely by bringing us practical solutions and products that are making our day to day workflow much more enjoyable and efficient. Russell is great to work with!
Very responsive and very helpful. I would highly recommend their services.
Very responsive and helped me get back to work quickly. Zach and Bjorn were very helpful.
Seth is amazing -- patient and quick to solve issues for this technophobe. Thank you!
So so helpful. Bjorn is always 10 steps ahead and thinking of things I need to think of. So great to partner with this company.
Ascend Technology's quality of work, professionalism, and response time is second to none. I HIGHLY recommend their business for your IT needs!
We hired Ascend to provide managed IT services and work with us on improving our cybersecurity. They have been outstanding to work with all the way through a very complicated process. Their people are very knowledgeable and their support is top-shelf. If you have the opportunity, highly recommend working with Ascend Technology Group. It's worth it.
Always prompt, professional, patient, and highly skilled. Thank you to John, Bjorn, Franklin, and the Ascend team members for keeping my classroom's technology up and running. Technology is essential to our learning every day. I appreciate you and so do my students!
Ascend's tech support has had to help me a couple of times with issues. They have been very professional, patient, and reliable. I am so thankful to have them available for assistance.
We are so lucky to have Ascend Technology's services provided at St. Robert Bellarmine School. They are quick to respond and very professional. Thank you for your outstanding service!
The workers at Ascend Technology Group are absolutely wonderful! They are always quick to respond, are very professional, and they make sure to answer any questions or address any concerns I have. I highly recommend them!
Kudos to Ascend Technology! I sent a ticket yesterday and received a prompt response from Franklin. The first thing this morning Bjorn showed up to help me! Thank you to John Gerdes and all of the Ascend team. In my experience they have all been friendly and helpful.
They are so very professional, patient and persistent. They carry through until the issue is resolved and you are pleased. I have not ever experienced a better IT company.
We are excited about our recent partnership with Ascend Technology Group. They have helped us smoothly transition from another service provider. We have received excellent customer service, they respond promptly to our issues and questions and each member of the team has been helpful and professional. They take time to explain technical solutions, products and processes in an understandable way.
As a small business we have focused on providing service to our clients utilizing technology more this year than ever before. We were well prepared by the Ascend team and have never missed a beat in our ability to meet client needs. We look at the Ascend team as our partner and an extension of our business. They do an absolutely outstanding job for us - every day helping us be at our best for seamless interaction with our clients.
