About Us

As the Director of Technology Success, Aaron actively supports users, provides technical advice to our helpdesk team, and develops our Technology Success Platform. He's involved in other unique projects, especially those that need dedicated attention or result from client-driven business initiatives. As part of our vCIO and net-admin team, he gains a deeper understanding of each client's business needs and helps design and implement technology strategies and solutions.

Prior to joining Ascend Technology Group in 2007, Aaron provided internal office and technology support for an irrigation company in central Nebraska, gaining skills in standardization and process development. Aaron’s curiosity and drive allowed him to dive into projects of all sizes and types and develop keen instincts for creating big-picture solutions.

Outside of work, Aaron recharges with other creative projects. He photographs weddings, produces, arranges, and performs music, and binges YouTube/blogs/articles/Medium/TED for all sorts of new information and skills. He enjoys trying all kinds of international food (spice level 4-5), traveling, and workshopping plot points with his wife, a published sci-fi author.

As a Technology Success Advisor, Bjorn provides technical support to clients and assists other Technology Success Advisors in the helpdesk. He's frequently involved in advanced network design and configuration. He assists the vCIO team with designing and implementing new technologies. He also maintains our internal set of tools we use to automate our Technology Success Platform.

Bjorn gained valuable experience in several positions before joining Ascend Technology Group in 2012. He programmed and installed industrial robotic systems for companies like Bobcat and Caterpillar. Later he transitioned into designing and developing virtual robotic systems. Bjorn’s experience in the manufacturing industry instilled in him a time sensitive approach to every opportunity he encounters and developed very strong troubleshooting skills.

Outside the office, Bjorn has one dog and a house that he is renovating. He spends his summers riding the mountain bike trails of Omaha and spends any off-seasons training. Bjorn loves to read and if he isn’t reading the latest book from someone at Bethel Church, he is likely reading about WWII. No food is too spicy.

As a Technology Success Advisor, Franklin is most likely the first voice you'll hear when you call our helpdesk. He helps clients by assessing support needs, implementing real-time solutions, or matching clients with technicians who care about keeping your business up and running as quickly as possible.

Before joining Ascend Technology Group in 2015, Franklin's strong desire to help people sustained him as a youth minister for 15 (active) years. He brought with him a great understanding of people, genuine empathy that helps improve our helpdesk processes, and many fond memories of student lock-ins.

Outside of work, Franklin is still very involved with his church, leading worship, teaching Bible classes, and flossing with his four kids on Fortnight. He enjoys sci-fi books, coffee, and spice-level-3 Indian food.

As a Technology Success Advisor and Associate Director of Sales, Russell introduces our technology vision to prospective clients and helps support existing clients.

Russell joined Ascend Technology Group in 2018 with a professional background outside of the IT world after working in non-profit leadership and management for over a decade. He came to the company with technical aptitude and a love for solving technology related problems; this, combined with robust experience in business networking and development, prepared Russell to be the ambassador for Ascend Technology Group’s Technology Success Platform.

Outside of work, Russell loves spending time with his family and is active in his local church. When free time can be found, he enjoys a good biography, traveling anywhere with a beach, poker nights, and running or biking Omaha’s great network of trails!

As a Technology Success Advisor in the helpdesk, Kyle helps clients get back to work quickly and efficiently.

Originally from Omaha, Kyle joined the team in June 2019 and shortly relocated from southern Utah where he and his wife had served as a youth and young adult pastor. Kyle has served in youth ministry in various churches for over 10 years which equipped him to work well with people, adapt to any situation with ease, and provide positivity in abundance to any situation. He also brings 14 years of technical support experience in the healthcare financial world to the team.

Outside of work, Kyle actively attends church with his wife and daughter and has a fondness (his wife would say obsession) for grilling. He loves to golf, read, watch sports, spicy food, coffee, and is a lifelong diehard Nebraska Cornhuskers fan!

As the Director of Business development, Craig connects with business owners who share our vision and who need a guiding hand in technology. Craig spends most of his time out and about his native Omaha exploring his wide network of relationships.

Craig holds degrees in Banking and Finance, Real Estate and Land Use Economics, and Practical Ministry. With over forty years of combined experience in banking, real estate development, sales, and ministry within non-profit organizations, Craig is excellent at evaluating business situations and helping them design a clear path forward. He is keenly aware of the increased risks associated with today's ever-changing business environment.

Craig enjoys spending time with his wife Jan and their ever-increasing extended family. He and Jan have traveled to many differing regions of the world and are particularly fond of getting sand between their toes on a beach in any of the Caribbean Islands. Craig’s personal favorite is St. Lucia but St. Maarten is a close second. When time permits Craig can be found buried in a biography or absorbing another history book. Mildly spicy is the upper limit!